Shipping & Deliveries
Standard Delivery & Special Delivery Instructions
Standard products ordered online for delivery within the USA or Canada (excluding Alaska & Hawaii) typically occurs within 10-14 working days from placement of order. This date may vary based on whether an item is stocked in same region as the customer, or if the item is a special-order item from the factory. If a customer requires delivery sooner than 14 working days, we ask that you clearly state your required delivery date at check out. We will either accommodate your request or contact you to offer options such as express shipping. If we cannot accommodate your request, we will notify you and ask if you wish to cancel the order. It is the customers' sole responsibility to provide written notification via the special instructions box or by e-mail within 4 hours of order placement if a rush delivery is required.
If a shipment appears damaged, it should be noted by the carrier on the carriers receipt. Inspect material immediately upon receiving before you sign for its acceptance. Claims for concealed damage on shipments must be filed with the carrier. It is advised that you retain all packing materials, cartons, and/or pictures of the damaged shipment for your claim.
For our customers' convenience, Redwood Plastics only requires a minimum dollar purchase of $30.00 for standard shipping.
All orders are shipped F.O.B. shipping point by the least expensive surface method available, unless premium/fast shipping methods are requested. In all cases, the customer is required to pay all shipping charges. Redwood Plastics makes no freight estimate at the time of order, or assumes any responsibility for freight charges or damages that may occur in transit. Although Redwood Plastics will make every reasonable effort to select the most efficient & economical method of shipment, it is the responsibility of the customer to exercise due diligence in selecting a freight carrier that meets their cost and delivery requirements.
ALL Freight charges are the sole responsibility of the customer. Small Order Charge
Any order less than $30.00 will be assessed a Small Order Charge necessary to meet the minimum order total of $30.00. No small order fee will be added to orders exceeding $ 30.00
All orders shipped via UPS, Federal Express, Emery, LTL common carrier and other shipment companies are accessed a $10.00/per handling/boxing fee and/or a $20.00 per "palletized shipment" charge.
Returns, Cancellations & Order Refusal
No returns will be accepted without prior authorization in the form of an "RMA" number obtained by calling our sales office. Any claims for shortage or breakage for any reason, must be made within 3 days from date of receipt. All returns are subject to a 25% restocking charge, plus reconditioning and repacking costs if necessary. No specially-made, custom fabricated, non-"cataloged", special-ordered, or cut-to-size item may be returned. If the product has been altered by the customer in any way, it may not be returned. Returns with authorization & RMA # will not include a credit for any freight charges or customer labor charges of any kind. Cancellations must be made in writing via confirmed e-mail within 4 hours of order placement. A 25% Order Cancellation Fee may be assessed. If Redwood Plastics has already performed any function associated with the fulfillment of the order, Redwood Plastics reserves the right to charge the customer for the full amount of the order.
Right of Refusal
Redwood Plastics reserves the right to refuse any order for any reason. Pricing may change without notice, and in some cases, pricing errors may occur on the website, due to calculation errors or suddenly fluctuations in market conditions. In those cases, Redwood Plastics may refuse an order, but will never charge any amount to your credit card without mutual consent of both parties. Redwood Plastics will not be liable for any damages related to pricing errors or changes in pricing structure. It should be understood that mere placement of an order online, does not automatically imply that Redwood Plastics will accept the order as it appears on the order confirmation. Each order must be manually verified and accepted by Redwood Plastics at the price, delivery, and terms stated on the order confirmation. Redwood Plastics makes every attempt to provide the most comprehensive and up-to-date information to all customers. We will promptly notify the customer if there is any reason why we are unable to meet the terms and conditions of the order. While we make no financial guarantee that all prices & information are correct, we do assure our customers that we will not adjust the selling for on any confirmed order without the prior written consent and approval of the customer. Should a situation arise where we refuse an order for any reason, there shall be no financial recourse provided to the customer.
Redwood Plastics reserves the right to add compounding interest charges to any invoice exceeding the stated payment terms. Interest added to past due accounts shall be calculated at a rate of 1.5% per month. Partial months may be calculated at an amortized daily rate equivalent to the monthly rate. By opening a credit account with Redwood Plastics, the customer formally accepts these and all other stated terms and conditions of sale.
International Sales require a minimum order of $250.00, unless otherwise stated through direct written agreement by Redwood Plastics. A minimum order of $500.00 is required for customer paying by Bank Wire. Please send your requests for quotes and orders via e-mail (instead of faxing) to: email@example.com Redwood Plastics accepts wire transfers directly to our bank account. Please contact Angela Rodenburgh at 1-604-607-6000 or e-mail firstname.lastname@example.org for bank account information (Bank Name), and ABA#. Include your Redwood Plastics salespersons contact name and your PO# number in any correspondence for payment. Redwood Plastics reserves the right to add a Bank Wire Fee of up to $35.00 to the cost of any international order if the customer chooses to pay by wire payment rather than credit card. In some cases, Redwood Plastics will require advanced wire payment only for some international customers. All orders are subject to review and approval by Redwood Plastics. We typically ship international shipments via UPS International, or Federal Express or DHL. All international shipments are sent freight & duties collect on the customer account number. Redwood Plastics takes no responsibility for duties, tariffs or other related charges. Prices quoted for freight do not include duties and taxes. Redwood Plastics utilizes "plastic skids" (no wood skids are used) conforming to International Shipping Standards. Any international sale that requires materials to be packaged on a skid platform, will be assessed the appropriate fee for the cost of the plastic skid(s). Please include the name and contact information of the freight company you would like us to ship your order, and if billing is directly to your company, we will need your billing account number to charge the freight. Otherwise, shipping costs will need to be wired to Redwood Plastics in advance.
Redwood Plastics Export Compliance
It is the policy of Redwood Plastics to fully comply with all laws and regulations governing the export of its products, services, software and technical data. Each employee must be dedicated to ensure such compliance.
All sales, service, shipping, accounting and other personnel that may be involved in export shall be familiar with and review regularly all rules and regulations to ensure compliance with government regulations. Particular attention should be taken when releasing technical information to foreign nationals, whether abroad or in the United States, in electronic transmission of data/software and when hand carrying exports.
Under no circumstances shall Redwood Plastics personnel sell or ship any product contrary to United States export laws or shall these laws be compromised for personal gain. Neither sales nor shipments are to be made to any individual or firm appearing in the Denied Parties Lists or to any firms owned by or associated with the individuals of firms therein listed. Also, no orders or shipments are to be made to any country subject to economic or trade sanctions imposed by the U.S. unless otherwise authorized by U.S. law. Failure to comply with these regulations may result in the imposition of criminal and/or civil fines and penalties, including incarceration for individuals and suspension of export privileges for Redwood Plastics.
As a result, we need to be vigilant in screening our customers and transactions. It is, therefore, more important than ever that the “Know Your Customer” guidelines are understood and implemented in order that Redwood Plastics can meet the required “know” standard. In particular, no transaction can be made when dealing with individuals, companies and countries involved with the proliferation of nuclear missile and chemical/biological related processes and/or weapons without a license from the Department of Commerce. All questions concerning whether a proposed sale, shipment or other transaction, domestic or international, complies with the export laws shall be immediately referred to Angela Rodenburgh (1-604-607-6000). Non-compliance or possible non-compliance with any of the export laws and regulations that becomes known to any Redwood Plastics employee shall be immediately reported to the President of Redwood Plastics.